Why does TurboTax say my forms haven't been finalized?

If you're using TurboTax and see locked forms or receive a message saying that forms aren't finalized, you won't be able to file your return at the moment. We understand this is inconvenient.

We are working hard to finalize these forms to ensure we stand behind our guarantee of 100% accuracy and align with the Canada Revenue Agency (CRA) requirements.

Context/Commentary: Here I’m handling a tricky situation that is bound to make the users angry.

The strategy here is to use a voice and tone that’s shows empathy but not to sound apologetic for something that’s beyond our control. It also uses the opportunity to instill user’s confidence in TurboTax products.