My Biometric ID isn't working. What should I do?

If you have a new phone, deleted the app or factory reset your device, you need to contact your administrator to reset your Biometric ID. If you’re a Primary Customer Administrator (PCA), contact our Technical Help Desk.

After your Biometric ID has been reset, you’ll be prompted to set it up again next time you sign in to Online Banking for Business. How to set up Biometric ID   

*